1. Information you give us
1.1. We require Users who contact us through our communication channels and seek customer support services, such as, for example, making questions, comments or other inquiries or communications to Us or requiring support or feedback from Us (“Support Services”) to give us certain contact information. Users are required to provide accurate, lawful and up-to-date information to us and to comply with all applicable laws when sharing personal data with us. The personal data we collect may include:
- First Name;
- Last Name;
- Phone number;
- or any other personal data that you provide to us.
1.2. The source of personal data is the User (or someone on the User’s behalf). In case you choose not to share certain personal data with us, we may not be able to provide You with the Support Services.
1.3.We will hold the above information for as long as it is necessary in order to deal with any specific issues that you may raise or otherwise as is required by the applicable laws or regulations.
2. Uses made of the information
2.1. The primary purpose in collecting personal data is to provide you with a secure, smooth, efficient, and customized experience. We use your personal data to provide Support Services to you or to comply with our legal obligations or with your consent.
2.2. We will use your information for any other purpose only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.
3. Disclosure of your information to third parties
3.2. We do not disclose your personal information to any third parties, except for data collection and process.
3.3. Your information will be one of the assets transferred to the new owner in case of a merger or acquisition of LX Rock.
4. Your rights
4.1. You are entitled to review, correct, or amend your personal data, or to delete that data where it is inaccurate. You are also entitled to receive a copy of the personal data undergoing processing or request information about how your personal data is processed. Where we rely on legitimate interests for processing your personal data, you can object to this processing. Upon request, we will provide you with information about whether we hold or process any of your personal information, whether on behalf of a third party or otherwise. To request this information, please contact us at email@example.com.
4.2. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may use a third-party platform host, who hosts the forms on our site, they do not have any access to the personal information that you submit on our Website.
4.3. We have established internal policies for the deletion of data from Users. Personal data whose retention period has expired or whose purpose of processing has been served, are deleted, destroyed, blocked or anonymized.
4.4. Please note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
5. Safeguarding personal data
5.2. The data that we collect will be stored on the cloud based in the European Economic Area (“EEA”). Where we need to transfer your personal data outside the EEA to a country not otherwise deemed to have adequate data protection laws, we will comply with transfer restrictions such as executing appropriate transfer agreements and implementing required safeguards to protect your personal data.
5.3. The communication internally between our servers (e.g. between application server and database) is handled via up-to-date best practices, providing an industry-standard level of protection for data in-transit.
5.4. Unfortunately, the transmission of information via the internet is not completely secure and we cannot ensure, warrant or guarantee the security of your data transmitted to the Website, although we will do our best to protect your personal data. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
These terms are last updated on the 12th of February 2023 and are effective upon the date of its publication on the Website. Should You have any questions or comments, please feel free to contact us at: firstname.lastname@example.org.